

To see the most up-to-date estimate on a product’s arrival please visit the product page. Pre-orders are for items that are in development and are subject to shifting in-stock dates. All pre-order sales are final, with no refunds. Try your shoes on indoors in a carpeted area to avoid making them ineligible for a return.Īll Kidrobot & NECA sales are final at.

If your order is sent back to us as undeliverable and you still need your order, we can assist you. An order with Premium or Express shipping may be delayed if only a PO Box is provided. Incorrect Addresses and Return-to-Sender Packages: If an incorrect shipping address is provided, the delivery of the package may be delayed. Note: Returns for seasonal merchandise (e.g., Easter, Halloween, and Christmas) can be returned up to 7 days prior to the holiday.

For your protection, we recommend you insure your return shipment.We recommend using a traceable shipping method with delivery confirmation.Item(s) must be new, unused and in their original packaging, along with all accessories.A return label with be emailed to you and if used, $7.99 will be deducted from your refund. A return label can be requested by emailing with your order number.Items returned for a refund will incur a 12% restocking fee.Returns must be postmarked within 15 days of the original order date.The following criteria must be met to be eligible for a refund: During the Halloween season, we accept online returns to our return center postmarked prior to October 24th, 2022.
